International Numbers.
  • USA: +1 (562) 661-8143
  • United Kingdom: +44 203 287 5082
  • Denmark: +45 3699 2122
  • Hong Kong SAR: +852 8192 7463
  • Australia (Sydney): +61 2 8003 6967
  • Mexico: +52 55 8421 8195
Singapore:+65 6227 1149

Survey Systems IVR Solution

Find out what your customers think about you

Survey Systems

Want to know how to improve your service from the horse’s mouth ?

Deploy our IVR Survey System to interact with customers to capture their views. It is a known fact that humans provide more constructive feedback when interacting with a computer.

Post - contact - Operator invitation

An agent invites a caller to take part in an automated survey. If the participant accepts, the agent simply transfers the call to the survey system.

Post - contact - stealth mode invitation

Callers are requested by the IVR system to participate in a survey at the end of the call. When the conversation with the agent is finished, the call is automatically routed to the survey.

Inbound IVR

Callers are provided a freephone number which he or she dials into at a convenient time. The caller is taken through a set of predefined questions which they answer by key input or voice.

Outbound IVR telephone surveys.

An Outbound IVR system automatically calls customers (from a central Database ex. SQL) and connects them to a survey system. This method has the enormous benefit of requiring no agent participation.

Intelligent voice recognition

Our IVR Survey system is equipped with Intelligent Voice Recognition capability which listens to customer response, understands the feedback and then takes the appropriate action.

Our Customers
Focalscope
Extra
Anda Insurance Pte Ltd
Mega Gas
Empirical Research
The Sheperd’s Pie
Wolero
Testel Systems
QBIAN
Bilcare Research
Moleac
Flomet LLC
Straits Asia Resources
CCI
Wycliffe Bible Translator
Target Display Co,Inc-Philippines
Anika Insurance Brokers
Solarwind
Atea Environmental Technology
Prologix
Dominie Press
Legiant
Vodien
FunMobile
Megawatts Engineering
OMD Singapore
comGateway
Panimex Trading Pte Ltd
EPM.NET
Time Business Systems,USA
SBT Co. Pte Ltd (Singapore)
SG VietFinance
Tobin, Merritt & Associates, USA
Global Employment Solutions, USA
Goodpack
Post Newsweek Tech Media,USA
Republic Polytechnic
PBA (S) Industries
Network Courier
Picket and Rail
Mental Health Care,UK
Telecommunications of Trinidad and Tobago, Trinidad
O’Connor’s Singapore
Intec Yang Ah Kang and Sons
Ban Hock Hin
Sun Technosystems
Intec Manufacturing
PetrolChem Asia
Continental Chemicals Corp
Ufinity
FCI
OPNET
RMA Group
Big Orange
Docomo interTouch
Germanisher Lloyd
PPL Shipyard Pte Ltd
ST Synthesis
ST Electronics
Keppel FMO
Salvation Army
ERA
Aspial Lee Hwa Jewellery
Angsana Resort & Spa
banyantree.com
Virgin
Sunlight
Asia Rooms.Com
Long John Silver
Griffin
RK
BW Shipping
Petrol Media
Optimum Solutions
JLT
Finexis
IP Mirror
Courts
SATS Cargo
MOF
MOH