Find out what your customers think about you
Deploy our IVR Survey System to interact with customers to capture their views. It is a known fact that humans provide more constructive feedback when interacting with a computer.
An agent invites a caller to take part in an automated survey. If the participant accepts, the agent simply transfers the call to the survey system.
Callers are requested by the IVR system to participate in a survey at the end of the call. When the conversation with the agent is finished, the call is automatically routed to the survey.
Callers are provided a freephone number which he or she dials into at a convenient time. The caller is taken through a set of predefined questions which they answer by key input or voice.
An Outbound IVR system automatically calls customers (from a central Database ex. SQL) and connects them to a survey system. This method has the enormous benefit of requiring no agent participation.
Our IVR Survey system is equipped with Intelligent Voice Recognition capability which listens to customer response, understands the feedback and then takes the appropriate action.