Missed Appointment costs billions to businesses.
Customer reminder is a task rarely followed up because employees are focused on running a business. If carried out effectively, has huge benefit for the business.
Interact with your customer to confirm or schedule an appointment. Inform a customer that an appointment is required and give him the ability to schedule the appointment on the same call.
Remind customers when a payment is due and allow for payment to be made via the IVR electronic payment gateway or by speaking to an operator.
Remind employees (by email or SMS) of common but repetitive tasks such as generating monthly reports, submitting of expense reports, or etc.