International Numbers.
  • USA: +1 (562) 661-8143
  • United Kingdom: +44 203 287 5082
  • Denmark: +45 3699 2122
  • Hong Kong SAR: +852 8192 7463
  • Australia (Sydney): +61 2 8003 6967
  • Mexico: +52 55 8421 8195
Singapore:+65 6227 1149

FAQs

IVR Systems offers a great service in the design, development of your IVR Solution.

Here is a list of frequently asked questions, feel free to contact us if you can’t find the answer to your question below.

How do I get more information about IVR Systems's products and services?

The Products & Services section of this website contains basic information about our range of products.

If you need more information, feel free to contact us and we will be happy to provide you the information.

 

What are IVR Sytems's security policies?

As a hosted service provider, IVR Systems must provide world class  security for our clients and we understand the importance of this  position.

 

Does IVR Systems offer a solution for my company?

IVR Systems offer interavtive voice response solutions to a variety of industries including Travel Industry, Energy & Utilities, Telecommunications, Business Process Outsourcers, Payment Providers, and etc.

 

How does IVR Systems support its products and services?

IVR Systems provides round the clock support through its Support Management Center (SMC). The SMC tracks all problems via a ticketing system, provides regular updates and ensures that all Service Level Agreements are adhered to.

How is IVR Systems different from its competitors?

The Cloud will become synonymous with computing but our focus is less about telephony in the cloud and more about how you view the ongoing business, partner and customer relationship over time. Putting your IVR Solution in the cloud doesn’t fundamentally change the dynamics of how you interact with customers. But for businesses to succeed, moving forward those dynamics absolutely have to change for an organization to maintain long-term relevancy with their customer base. So our technology focus is on the customer relationship and the channels supporting that relationship, and not on the channels alone.

What if I need to make changes?

Our IVR System is easy to use and end user configurable without requiring the assistance of support or maintenance teams. Users access the service via a web browser and administrators can customise and adapt their system with a few mouse clicks as required.

How quickly can I get set up?

The advantage of our solution is that it’s quick and easy to set up. The service is delivered over the Internet so there’s no requirement for expensive systems integrators or engineers. The solution can be up and running in days, sometimes hours.

Do I need any infrastructure on site?

No.  Our Cloud Solution is completely hassle free and is using the most upto date equipment.

How do I apply for a job at IVR Systems ?

We are always looking for talented and enthusiastic inviduals. Please get in touch with our HR department or send us you resume on recruitment@ivr.com.sg

 

Our Customers
Focalscope
Extra
Anda Insurance Pte Ltd
Mega Gas
Empirical Research
The Sheperd’s Pie
Wolero
Testel Systems
QBIAN
Bilcare Research
Moleac
Flomet LLC
Straits Asia Resources
CCI
Wycliffe Bible Translator
Target Display Co,Inc-Philippines
Anika Insurance Brokers
Solarwind
Atea Environmental Technology
Prologix
Dominie Press
Legiant
Vodien
FunMobile
Megawatts Engineering
OMD Singapore
comGateway
Panimex Trading Pte Ltd
EPM.NET
Time Business Systems,USA
SBT Co. Pte Ltd (Singapore)
SG VietFinance
Tobin, Merritt & Associates, USA
Global Employment Solutions, USA
Goodpack
Post Newsweek Tech Media,USA
Republic Polytechnic
PBA (S) Industries
Network Courier
Picket and Rail
Mental Health Care,UK
Telecommunications of Trinidad and Tobago, Trinidad
O’Connor’s Singapore
Intec Yang Ah Kang and Sons
Ban Hock Hin
Sun Technosystems
Intec Manufacturing
PetrolChem Asia
Continental Chemicals Corp
Ufinity
FCI
OPNET
RMA Group
Big Orange
Docomo interTouch
Germanisher Lloyd
PPL Shipyard Pte Ltd
ST Synthesis
ST Electronics
Keppel FMO
Salvation Army
ERA
Aspial Lee Hwa Jewellery
Angsana Resort & Spa
banyantree.com
Virgin
Sunlight
Asia Rooms.Com
Long John Silver
Griffin
RK
BW Shipping
Petrol Media
Optimum Solutions
JLT
Finexis
IP Mirror
Courts
SATS Cargo
MOF
MOH