Dramatically improve your Customer Service with enhanced call routing
Auto Attendant IVR Solution is designed to route calls efficiently and reduce the number of people required to manage telephony related tasks.
For most organizations, telephony operations are handled by traditional reception areas performing tasks such as answering calls, redirecting calls, message taking and feedback follow up, which are managed more efficiently by our IVR system.
Provide your customers a Single-point-of-contact for fast access to Information, especially for regular users who require specific information (eg: FAQs, Balance Checks, forms request) on demand.
Enjoy the ability to to handle multiple calls at the same time, minimizing long queue times and calls lose due to telephony congestion.
During peak hours allow consumers to select a ‘call back’ service. The system will retain the position of the consumer in the queue and automatically place a call to the customer when an agent is available.
Use a simple but robust telephony menu structure which is easy to use and understand. This reduces the number of multiple rerouting of calls between advisors caused due to incorrect selection of menu option by the consumer.
Integrate to your existing VoIP telephony system to take advantage of existing infrastructure to form a single system that runs smoothly.
In contrast to many tradition IVR solutions, our solution uses voice ‘sold on hold’ commercials (instead of just ‘music’) so callers listen to these messages while on hold or waiting to be connected to an advisor.
Designed to integrate with most business computer systems and is able interface with common databases, such as SQL for real time exchange of information.
Auto Attendant is ALWAYS ON and works 24/7 at no additional cost. The system can be configured to deliver different services at different times of the day.