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What is IVR?

Interactive Voice Response

IVR is a technology that allows computers to interact with humans effectively

Imagine having a group of people working around the clock answering calls, redirecting calls, contacting clients for feedback, sending out mass texts for any urgent organizational updates, taking messages and more telephony related tasks.

 

Now think about not having to provide the space or pay nearly as much for those services and on top of it, a constant service (24/7). An Interactive Voice Response (IVR) service is that solution.

 

 

 

 

Interactive Voice Response (IVR) is a technology that interacts with multiple callers through the phone network in order to obtain, alter or provide information, and redirect the caller to the desired receiver. The caller interacts with the IVR system through voice (voice recognition) or by pressing keys.

 

IVR solutions are not limited to an auto attendant function (redirecting calls, providing preset responses, and more reception related work) but it can be used for a variety of other purposes such as disaster recovery, surveying, reminder systems, and status updates and checks. To a great extend, IVR solutions can replace most to all work done by people at a much lower cost with add-on benefits.

 

Investments in Interactive Voice Response (IVR) applications have increased substantially in the past a few years, with companies large and small implementing a broad spectrum of applications designed to deliver higher efficiencies at a proportionate of cost. It is easily 200 to 300 per cent more expensive to have a live agent handle a call than an IVR. It typically costs $1 or less for an IVR interaction versus $5 to $7 for an agent.

Our Customers
Focalscope
Extra
Anda Insurance Pte Ltd
Mega Gas
Empirical Research
The Sheperd’s Pie
Wolero
Testel Systems
QBIAN
Bilcare Research
Moleac
Flomet LLC
Straits Asia Resources
CCI
Wycliffe Bible Translator
Target Display Co,Inc-Philippines
Anika Insurance Brokers
Solarwind
Atea Environmental Technology
Prologix
Dominie Press
Legiant
Vodien
FunMobile
Megawatts Engineering
OMD Singapore
comGateway
Panimex Trading Pte Ltd
EPM.NET
Time Business Systems,USA
SBT Co. Pte Ltd (Singapore)
SG VietFinance
Tobin, Merritt & Associates, USA
Global Employment Solutions, USA
Goodpack
Post Newsweek Tech Media,USA
Republic Polytechnic
PBA (S) Industries
Network Courier
Picket and Rail
Mental Health Care,UK
Telecommunications of Trinidad and Tobago, Trinidad
O’Connor’s Singapore
Intec Yang Ah Kang and Sons
Ban Hock Hin
Sun Technosystems
Intec Manufacturing
PetrolChem Asia
Continental Chemicals Corp
Ufinity
FCI
OPNET
RMA Group
Big Orange
Docomo interTouch
Germanisher Lloyd
PPL Shipyard Pte Ltd
ST Synthesis
ST Electronics
Keppel FMO
Salvation Army
ERA
Aspial Lee Hwa Jewellery
Angsana Resort & Spa
banyantree.com
Virgin
Sunlight
Asia Rooms.Com
Long John Silver
Griffin
RK
BW Shipping
Petrol Media
Optimum Solutions
JLT
Finexis
IP Mirror
Courts
SATS Cargo
MOF
MOH