International Numbers.
  • USA: +1 (562) 661-8143
  • United Kingdom: +44 203 287 5082
  • Denmark: +45 3699 2122
  • Hong Kong SAR: +852 8192 7463
  • Australia (Sydney): +61 2 8003 6967
  • Mexico: +52 55 8421 8195
Singapore:+65 6227 1149

Call Center IVR Solution

Enabling your agents to deliver first class customer service.

Call Centers

An IVR Solution that puts customers at the heart of what you do !

It’s a truth universally acknowledged that it’s cheaper to keep an existing customer than it is to acquire a new one.

With our Call Centers solution you can deliver a great customer service experience that gives you an enviably low churn rate. After all, according to analyst firm Gartner, customer experience is one of the few differentiators that is hard to imitate.

Self – Service IVR Application

Self – Service IVR Application

Frequently used on demand services such as FAQ, forms request, opening hours or etc are handled efficient by our IVR Self-Service application suite allowing customer service advisors to concentrate on delivering value added services.

Click to Call

Click to Call

Provide a Click-to-Call feature on your website so that interaction is established immediately and at no cost to the customer.

System Integration

System Integration

Integrate to your Business Computer System/CRM to provide important information to the customer service advisor at the time of attending the call.

Constant Service (24/7)

Constant Service (24/7)

Call Center IVR Solution is ALWAYS ON and provides services 24/7, at no additional cost. Take advantage of automatic call routing to distributed call centers around the world. Calls can be routed depending on resource availability, cost-per-call or operating hours in different regions.

Automated outbound IVR telephone surveys

Automated outbound IVR telephone surveys

An IVR telephony survey system has the enormous benefit of requiring no agent participation. It is, in the main, entirely automated and works by performing an automated IVR call to the customer to conduct your survey.

Telephony Menu

Telephony Menu

Our Call Center solution features a simple but robust telephony menu structure which is easy to use and understand. This reduces the rerouting of calls between advisors caused due to incorrect selection of menu option by the consumer.

Voice Recognition and Keypad Input

Voice Recognition and Keypad Input

Use a common keypad input or voice recognition to route calls efficiently. Inputting through the keypad is pretty straight forward while voice recognition is a relatively new technology and is more versatile to the range of interactions and functions it provides.

Multi-language

Multi-language

Interact with your customer in the language of his/her choice. The language can be determination in several ways, through user input selection, region/country where the call originates from, or etc.

Detailed Telephony Reports

Detailed Telephony Reports

Calls are tracked and important information such as (caller number, duration of calls, attending agent details) is stored in the database for future analysis. This information can be used to to optimize work load, increase efficiency, and improve quality of service.

Our Customers
Focalscope
Extra
Anda Insurance Pte Ltd
Mega Gas
Empirical Research
The Sheperd’s Pie
Wolero
Testel Systems
QBIAN
Bilcare Research
Moleac
Flomet LLC
Straits Asia Resources
CCI
Wycliffe Bible Translator
Target Display Co,Inc-Philippines
Anika Insurance Brokers
Solarwind
Atea Environmental Technology
Prologix
Dominie Press
Legiant
Vodien
FunMobile
Megawatts Engineering
OMD Singapore
comGateway
Panimex Trading Pte Ltd
EPM.NET
Time Business Systems,USA
SBT Co. Pte Ltd (Singapore)
SG VietFinance
Tobin, Merritt & Associates, USA
Global Employment Solutions, USA
Goodpack
Post Newsweek Tech Media,USA
Republic Polytechnic
PBA (S) Industries
Network Courier
Picket and Rail
Mental Health Care,UK
Telecommunications of Trinidad and Tobago, Trinidad
O’Connor’s Singapore
Intec Yang Ah Kang and Sons
Ban Hock Hin
Sun Technosystems
Intec Manufacturing
PetrolChem Asia
Continental Chemicals Corp
Ufinity
FCI
OPNET
RMA Group
Big Orange
Docomo interTouch
Germanisher Lloyd
PPL Shipyard Pte Ltd
ST Synthesis
ST Electronics
Keppel FMO
Salvation Army
ERA
Aspial Lee Hwa Jewellery
Angsana Resort & Spa
banyantree.com
Virgin
Sunlight
Asia Rooms.Com
Long John Silver
Griffin
RK
BW Shipping
Petrol Media
Optimum Solutions
JLT
Finexis
IP Mirror
Courts
SATS Cargo
MOF
MOH