International Numbers.
  • USA: +1 (562) 661-8143
  • United Kingdom: +44 203 287 5082
  • Denmark: +45 3699 2122
  • Hong Kong SAR: +852 8192 7463
  • Australia (Sydney): +61 2 8003 6967
  • Mexico: +52 55 8421 8195
Singapore:+65 6227 1149

Auto Attendant IVR Solution

Dramatically improve your Customer Service with enhanced call routing

Auto Attendant

Eliminate multiple call handling and enable customer service advisors to concentrate on complex issues.

Auto Attendant IVR Solution is designed to route calls efficiently and reduce the number of people required to manage telephony related tasks.

 

For most organizations, telephony operations are handled by traditional reception areas performing tasks such as answering calls, redirecting calls, message taking and feedback follow up, which are managed more efficiently by our IVR system.

Self-Service IVR Applications

Self-Service IVR Applications

Provide your customers a Single-point-of-contact for fast access to Information, especially for regular users who require specific information (eg: FAQs, Balance Checks, forms request) on demand.

Multiple Call Handling

Multiple Call Handling

Enjoy the ability to to handle multiple calls at the same time, minimizing long queue times and calls lose due to telephony congestion.

Peak Hour Call Management

Peak Hour Call Management

During peak hours allow consumers to select a ‘call back’ service. The system will retain the position of the consumer in the queue and automatically place a call to the customer when an agent is available.

Telephony Menu

Telephony Menu

Use a simple but robust telephony menu structure which is easy to use and understand. This reduces the number of multiple rerouting of calls between advisors caused due to incorrect selection of menu option by the consumer.

VoIP Integration

VoIP Integration

Integrate to your existing VoIP telephony system to take advantage of existing infrastructure to form a single system that runs smoothly.

Sold on Hold

Sold on Hold

In contrast to many tradition IVR solutions, our solution uses voice ‘sold on hold’ commercials (instead of just ‘music’) so callers listen to these messages while on hold or waiting to be connected to an advisor.

System Integration

System Integration

Designed to integrate with most business computer systems and is able interface with common databases, such as SQL for real time exchange of information.

Constant Service (24/7)

Constant Service (24/7)

Auto Attendant is ALWAYS ON and works 24/7 at no additional cost. The system can be configured to deliver different services at different times of the day.

Our Customers
Focalscope
Extra
Anda Insurance Pte Ltd
Mega Gas
Empirical Research
The Sheperd’s Pie
Wolero
Testel Systems
QBIAN
Bilcare Research
Moleac
Flomet LLC
Straits Asia Resources
CCI
Wycliffe Bible Translator
Target Display Co,Inc-Philippines
Anika Insurance Brokers
Solarwind
Atea Environmental Technology
Prologix
Dominie Press
Legiant
Vodien
FunMobile
Megawatts Engineering
OMD Singapore
comGateway
Panimex Trading Pte Ltd
EPM.NET
Time Business Systems,USA
SBT Co. Pte Ltd (Singapore)
SG VietFinance
Tobin, Merritt & Associates, USA
Global Employment Solutions, USA
Goodpack
Post Newsweek Tech Media,USA
Republic Polytechnic
PBA (S) Industries
Network Courier
Picket and Rail
Mental Health Care,UK
Telecommunications of Trinidad and Tobago, Trinidad
O’Connor’s Singapore
Intec Yang Ah Kang and Sons
Ban Hock Hin
Sun Technosystems
Intec Manufacturing
PetrolChem Asia
Continental Chemicals Corp
Ufinity
FCI
OPNET
RMA Group
Big Orange
Docomo interTouch
Germanisher Lloyd
PPL Shipyard Pte Ltd
ST Synthesis
ST Electronics
Keppel FMO
Salvation Army
ERA
Aspial Lee Hwa Jewellery
Angsana Resort & Spa
banyantree.com
Virgin
Sunlight
Asia Rooms.Com
Long John Silver
Griffin
RK
BW Shipping
Petrol Media
Optimum Solutions
JLT
Finexis
IP Mirror
Courts
SATS Cargo
MOF
MOH